KV/KV2/KV2c/KV2c+ FREQUENTLY ASKED QUESTION
- Q - Level of Access - Meter Security Codes?
- A – There are three levels of security codes:
Master – allows full access.
Reader – restricts access to reading, time synchronization, check battery, load profile changes & re-setting the demand.
Customer – allows reading, communications test some parameters options only. Refer to User Function Description file.
All levels of security codes require exactly 20 digits 0 - 9 – A - F in any combination.
- Q – Changing Security Codes?
- A – KV/KV2 vintages require breaking the meter electronic seal & Measurement Canada (factory seal). The new security codes (access by clicking onto Key Icon) are required to be input into MeterMate Program Manager. Example below.
KV2c has the capability to change with seals intact. Connect to MeterMate Communication software (MMCOMM) using either Coupler and/or modem. Click onto the ‘Program’ heading. A drop-down menu will appear with several options. Select Reconfigà security (Ctrl+S). Re-configure – security will appear with the present security codes in use. Highlighting & double clicking Reader & Customer will allow for custom changes. Example below.
- Q – If incorrect Security Code (s) are being used?
- A – Upon logging onto the meter, error code 5044 will appear. If the communication device you’re using is not working correctly due to break in hardware or not compatible, error code 6120 PSEM will appear.
- Q – Removing existing Calendar & Change Time Setting from DST to EST?
- A – KV meter vintage requires a full new program to be installed excluding all Calendar dates. Calendar dates are found in “Program Manager”. The Calendar has three tabs, Non-Recurring, Fixed-Recurring and Floating-Recurring. By removing all dates in theses excluding Non-Recurring, this removes DST settings & enables the meter to stay in EST. The electronic meter seal along with the Measurement Canada Seal (factory seal) are not required to be removed
- Q – Changing meter Service Type & Confirming Service Programmed?
- A – Only “Fitzall” meters (forms 9S, 10A, & 16S) have internal wiring that allows hardware & software re-configurations for the following services. 2 element, network or delta, 2.5 element & 3 element wye. Measurement Canada (factory seal) is required to be removed & the electronic meter seal flag to be re-instated to un-seal Status. Examples below
Caution: When re-programming, software automatically defaults to Automatic (3 element). Upon checking service, highlighted service is
the programmed service in the meter.
- A – Procedure – open MeterMate communication software (MMCOM). Using either Coupler and/or modem, click onto “Test” heading. A drop-down menu will appear with several options. Select battery. Software will confirm pass and/or failed. (Refer to example below).
- Q – Meter Time Synchronization?
- A - Procedure – open MeterMate communication software (MMCOM). Using either Coupler and/or modem, click onto Program heading. A drop-down menu will appear with several options. Select Set Time. The meter is using PC time to synchronize its time. (Refer to example below).
- Q – Pulse Weight Values (Recorder calculation)?
- A – All vintages (KV/KV2/KV2c/KV2c+) are manufactured with 0.05, transformer rated, Self-Contain, 0.50 & 600 volts delta, 0.75. All in secondary values. No programming required by MeterMate.
If scale factor of 2 – 10 is used, pulse weight does change times the scale factor (0.05 X 10 = 0.5). This setting is found in MeterMate Program Manager, under Recorder option module.
- Q – Master & Slave Modem configurations?
- A – KV line of meters accommodate Master & slaves (address 1 – 4) configurations. Through MeterMate Program Manager, select the settings required. The software default is Standalone. Toggle to Multiple Meter Installation. Select Master or Slave drop down menu (refer to example below).
There are two programming options. One complete program of meter & modem or modem only.
Procedure – Open MeterMate communication software (MMCOM). Select Program heading, drop-down menu, highlight Full program. This allows you to access & select applicable program. Before uploading, scroll (placing Cursor) on arrow Device to Program. Here is where you will find option to program modem only.
- Q – Access to customize external Pulse Outputs?
- A - Though MeterMate Program Manager, select I/O & Alerts.
Open module (refer to first example below). Placing Cursor on Table icon, click open. A pop-up window will appear (refer to second example below), click open the New icon button. This allows you to input custom value. Repeat procedure for each applicable channel.
- Q – Locating HHF file (s) within MMate communication software (MMCOMM)?
- A – After completing a read, this creates a HHF file that contains meter program configuration, billing information taken from the front end of the meter (computations) & load-profile if applicable. There’s also vector diagram, meter diagnostics & other related meter information that has been captured from the service. MMCOMM has been designed for viewing all information. Importing the HHF file into MV90 enables the billing/interval data to be viewed too. When reading a KV2/KV2c/KV2c+ meter equipped with a 4 channel recorder, to view interval data, this requires using MeterMate (MMLP) software. The KV vintage meter load-profile is able to be viewed with MMCOMM. Refer to examples below.
- Directory/Path -C:\METRMATE\MMCOMM\READINGS\
- Q – MV90 is unable to read the HHF file(s) that were directly down-loaded using MMate communication software (MMCOMM) & imported into MV90?
- A – When down-loading meter data directly from the meter via either OPTOCOM Port and/or Modem, the HHF file created requires being converted/formatted through GE MeterMate Translation software (MMXtr), to be readable by MV90. Open MMXtr, Click onto “File” heading. A drop-down menu will appear. Click onto “Translate” heading & the software opens your Windows explorer. Here is where to locate the directory for accessing the HHF file(s) to be converted. Input folder at first is only visible. Right hand side of the Input directory, click onto the aero. Drive C: (or the drive you down-load MMate) directories are accessible. Highlight MMXtr directory & its three sub-directories will appear. Highlight Output & upon opening, HHF file(s) will appear. Select the file by Highlighting & click the Open Icon. This initiates the conversion process. Once completed the file(s) are ready to be exported from MMate (C:\MMXtr\Output) & imported into MV90. Refer to examples below.
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